Step 1: Go to Settings
Click your profile name in the top right corner, then select Settings from the dropdown.
Step 2: Create a New Service Type
In the Services tab, click New Service Type.
Step 3: Enter Service Type Information
Enter the Name and Description of the service
Select the Type of Labor (e.g., Repair, Replace)
Enter the Duration (how long the service typically takes)
Set the Labor Rate, and choose whatever suites you
Click Save to create the new service type
Understanding the Duration field
The Duration field is one of the most important fields in a service type — and one of the most misunderstood. Here's exactly what it does:
For flat rate services: Duration × Labor Rate = the amount billed to the customer. If your labor rate is $100/hr and duration is 2 hours, the customer is charged $200 for that service regardless of actual time worked.
For time-based services: Duration is just the estimated time used for scheduling. Billing is based on actual clocked hours, not the duration field.
For scheduling: Duration determines how long a bay or technician slot is blocked out when this service is scheduled.
⚠️ Important: If you set Duration to 0 on a flat rate service, the invoice will bill $0 for labor on that service. Always set a duration that reflects the flat rate charge.
Example: You want to charge a flat $150 for a brake inspection. Set your labor rate to $150/hr and duration to 1 hour, OR set labor rate to $75/hr and duration to 2 hours. Either way, the customer sees $150 on the invoice.
Your new service type is now available to use when adding service items to work orders.