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How To Add A Contact To A Customer 📱

You can add key people (like dispatchers, billing contacts, or owners) to a customer’s profile for better communication and organization.

Derek Batishev avatar
Written by Derek Batishev
Updated over 3 months ago

✅ Step 1: Go to the Customers Tab

  1. Click on the “Customers” tab in your main navigation bar.

  2. Find the company you want to add a contact to.

    • Use the search bar or scroll through the list.

  3. Click on the company name to open the Customer Profile.

➕ Step 2: Add a Contact

  1. Inside the customer profile, go to the “Contacts” section.

  2. Click the “Add Contact” button (usually on the right side or top-right of the section).

  3. A contact form will appear.

🧍 Step 3: Enter Contact Information

Fill out the contact details. Typical fields include:

  • Full Name

  • Title/Role (e.g., Dispatcher, Billing, Manager)

  • Email Address

  • Phone Number

  • Preferred Contact Method (optional)

💡 Pro Tip: Use specific titles like "Shop Manager" or "Fleet Coordinator" to make it easier to know who to reach out to later.

💾 Step 4: Save the Contact

  1. Once all info is filled in, click “Save” or “Add Contact”.

  2. The new contact will now appear in the Contacts section of the customer profile.

✅ You’re Done!

You’ve successfully added a contact to a customer. You can now:

  • Send emails or notifications directly to this contact.

  • Assign contacts to tasks or service alerts.

  • Edit or remove contacts anytime.


🛠️ Need to Edit or Delete a Contact?

  • Click the contact you would like to remove.

  • Click the archive icon 🗑️ to remove them.

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