Overview
The Email Attachments feature allows you to send files directly to your customers through EasyTruckShop's email system. You can now attach invoices, work orders, photos, estimates, and other documents when communicating with customers, keeping all documentation centralized within ETS.
Supported File Types
Email attachments support the following file types:
Maximum file size: 25MB per attachment
Maximum attachments per email: 10 files
How to Send Email Attachments
From an Invoice
Navigate to the invoice you want to send
Click the Email button
In the email compose window, click the Attach Files button (paperclip icon)
Select files from your computer or choose from recently used documents
Review the email preview with attachments listed
Click Send Email
Best Practices
File Naming
Use descriptive file names (e.g., "Invoice_12345_Johnson_Repair.pdf")
Avoid special characters in file names (#, &, %, etc.)
Keep file names under 100 characters
Security Considerations
Attachments are sent via secure email protocols
Customer must have a valid email address on file
Performance Tips
Compress large image files before attaching
Use PDF format for documents when possible
For multiple photos, consider creating a single PDF document
Common Use Cases
Invoice Delivery
Send finalized invoices directly to customers with:
Detailed line items
Payment instructions
Terms and conditions
Work Order Documentation
Attach to work orders:
Before/after photos
Parts documentation
Warranty information
Service recommendations
Estimates and Quotes
Send estimates with:
Detailed breakdown of services
Parts pricing
Timeline documentation
Comparison options
Troubleshooting
Attachment Won't Upload
Check file size (must be under 25MB)
Verify file type is supported
Ensure stable internet connection
Try a different browser if issues persist
Customer Didn't Receive Attachment
Verify customer's email address is correct
Check if email was marked as spam
Confirm attachment size wasn't blocked by recipient's email server
Resend with smaller file size if needed
Frequently Asked Questions
Q: Can I attach multiple files at once? A: Yes, you can attach up to 10 files per email, with a combined maximum size of 25MB.
Q: Are attachments included in email templates? A: No, attachments must be added manually each time. However, you can save frequently used documents in your documents library for quick access.
Q: Can customers reply with attachments? A: Currently, attachment support is only for outbound emails from ETS. Customers can reply with text only.
Q: Can I send attachments via SMS? A: No, attachments are only supported in email communications.